GoPocket - Terms & Conditions for all Apps

General terms and conditions

Before availing of online trading services, the customer shall complete the registration process as may be prescribed from time to time. The customer shall follow the instructions given in the website for registering himself as a customer.

The customer agrees that all investment decisions (Buying and Selling of all financial instruments) are based on the customer’s own evaluation of financial circumstances and investment objectives. This extends to any decisions made by the customer on the basis of any information that may be made available on the website of GoPocket . The customer will not hold nor seek to hold GoPocket or any of its officers, directors, partners, employees, agents, subsidiaries, affiliates or business associates liable for any trading losses, cost of damage incurred by the customer consequent upon relying on investment information, research opinions or advice or any other material/information whatsoever on the website, literature, brochure issued by GoPocket or any other agency appointed/authorised by GoPocket . The customer should seek independent professional advice regarding the suitability of any investment decisions. The customer also acknowledges that employees of GoPocket are not authorized to give any such advice and that the customer will not solicit or rely upon any such advice from GoPocket or any of its employees.

The customer agrees to give absolute consent to GoPocket to fetch the KYC data and other documents required for account opening from KRA/Digi Locker during the signup process.

Security precaution and password

GoPocket will provide the Customer with a username and a password which will enable him to avail of the facilities of Online Trading through the GoPocket website, Mobile App and over the telephone or in any such other manner as may be permitted by GoPocket for availing of the services.

GoPocket may also provide the Customer with the username and password for accessing its back-office for various reports, etc. All terms regarding the use, reset and modification of such passwords shall be governed by information on the website.

The Customer is fully aware that GoPocket Online Trading System itself generates the initial password and that GoPocket is aware of. The Customer agrees and undertakes to immediately change his initial password upon receipt thereof. The Customer is aware that subsequent passwords are not known or available to GoPocket .

The Customer shall be responsible for keeping the Username and Password confidential and secure and shall be solely responsible for all orders entered and transactions done by any person whosoever through GoPocket Online Trading System using the Customer’s Username and/or Password whether or not such person was authorised to do so.

The Customer shall immediately inform GoPocket of any unauthorised use of the Customer’s Username or Password with full details of such unauthorised use including the date of such unauthorised use, the manner in which it was unauthorisedly used, the transactions effected pursuant to such unauthorised use, etc.

The Customer acknowledges that he is fully aware of and understands the risks associated with availing of online trading services through internet including the risk of misuse and unauthorised use of his Username and/or Password by a third party and the risk of a person hacking into the Customer’s account on GoPocket Online Trading System and unauthorisedly routing orders on behalf of the Customer through the System. The Customer agrees that he shall be fully liable and responsible for any and all unauthorised use and misuse of his Password and/or Username and also for any and all acts done by any person through GoPocket Online Trading System on the Customer’s Username in any manner whatsoever.

Without prejudice to the provisions mentioned herein above, the Customer shall immediately notify GoPocket in writing with full details if: he discovers or suspects unauthorised access through his Username, Password or Account, he notices discrepancies that might be attributable to unauthorised access, he forgets his password or he discovers a security flaw in GoPocket Online Trading System.

Orders

All orders for purchase, sale or other dealings in securities and other instructions routed through the GoPocket Online Trading System via the Customer’s Username shall be deemed to have been given by the Customer.

The Customer agrees to provide information relating to customer user identification number, and such other information as may be required while placing orders on the telephone to determine the identity of the Customer.
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The orders and instructions and all contracts and transactions entered into pursuant thereto and the settlement thereof will be in accordance with the Exchange Provisions.

GoPocket may from time to time impose and vary limits on the orders which the Customer can place through GoPocket online trading System (including exposure limits, turnover limits, limits as to the number, value and/or kind of securities in respect of which orders can be placed, the companies in respect of whose securities orders can be placed, etc.). The Customer is aware and agrees that GoPocket may need to vary or reduce the limits or impose new limits urgently on the basis of the GoPocket risk perception and other factors considered relevant by GoPocket , and GoPocket may be unable to inform the Customer of such variation, reduction or imposition in advance. The Customer agrees that GoPocket shall not be responsible for such variation, reduction or imposition or the Customer’s inability to route any order through GoPocket Online Trading System on account of any such variation, reduction or imposition of limits. The Customer understands and agrees that GoPocket  may at any time, at its sole discretion and without prior notice, prohibit or restrict the Customer’s ability to place orders or trade in securities through GoPocket .

Though orders will generally be routed to the Exchange’s computer systems within a few seconds from the time the order is placed by the Customer on GoPocket Online Trading System, GoPocket shall not be liable for any delay in the execution of any order or for any resultant loss on account of the delay.

The Customer agrees GoPocket may impose scripwise surveillance or such other conditions as to scripwise limits, etc. The Customer also understands that GoPocket may impose various surveillance which may differ from Customer to Customer on the basis of the GoPocket risk perception and other factors considered relevant by GoPocket .

In case of a market order, the Customer agrees that he will receive the price at which his order is executed by the exchange’s computer system; and such price may be different from the price at which the security is trading when his order is entered into GoPocket Online Trading System.

As per the policies, the maximum order limit set is ₹2 crores per order. If the Customers try to place an order beyond the ₹2 crores limit, the order will be rejected. Alternatively, Customers can split the bulk order using basket orders.

Trading, settlement and accounts

The Customer agrees that all orders placed through the website shall be forwarded by the system to the Exchange or any other order execution mechanism at the discretion of GoPocket . In the event that the order is placed during the trading hours, it shall be routed to and executed on the market system.

For all Online Orders placed via Dealer terminal, an order confirmation SMS will be sent to the customer and this shall be deemed to be valid delivery thereof by GoPocket . It shall be the responsibility of the Customer to review immediately upon receipt, whether delivered to him or any other electronic means, all confirmations of order, transactions, or cancellations. Customers should be responsible regardless of the for the confirmations/information received to him. If the information/Confirmation is not received, the Customer should bring this notice to GoPocket  and work with them to find a suitable resolution in a time bound manner.

The Customer shall bring any errors in any report, confirmation or contract note of executed trades (including execution prices, scripts or quantities) to our notice in writing an email or fax within 24 hours of receipt of the concerned in first notice. In all cases, GoPocket  shall have a right to accept or reject the Customer’s objection.

There may be a delay in the company receiving the reports of transaction status, from the respective exchanges or other persons in respect of or in connection with which GoPocket  has entered into contracts or transactions on behalf of the Customers. Accordingly GoPocket  may forward to the Customer late reports in respect of such transactions that were previously unreported to him as having expired, cancelled or executed. The Customer shall not hold GoPocket  responsible for any losses suffered by the Customer on account of any late reports, statements or any errors in the report / statements computed by or received from any exchange. The Customer agrees that if, or for any reason, the markets close before the acceptance of the Order by the Exchange, the order may be rejected. The Customer agrees further, that GoPocket  may reject Orders if the same are rejected by the Exchange for any reason. In case of rejection of an order due to rejection by the Exchange, the Customer agrees that the order shall remain declined and shall not be re- processed, in any event.

GoPocket  may, at its sole discretion, reject any order placed on Platform due to any reason, including but not limited to the non-availability of funds in the trading account of the Customer, non-availability of securities in the Demat account of the Customer with a designated depository participant, insufficiency of margin amount if the Customer opts for margin trading, suspension of scrip-specific trading activities on an Exchange and the applicability of circuit breaker to a scrip in which orders are placed.

The Customer agrees that, if the order is not accepted on the website for any reason, GoPocket  shall have the right to treat the order as having lapsed.

The Customer is aware that the electronic trading systems either at the Exchange or in the office of GoPocket  are vulnerable to temporary breakdowns or failures. In the event of non-execution of trade orders or trade cancellation due to the happening of such events or vulnerabilities due to breakdown of system or link, GoPocket  shall be entitled to cancel relative request(s) with the Customer and shall not be liable to execute the desired transactions of the Customer’s. In such an event, GoPocket  does not accept responsibility for any losses incurred by the Customer due to such eventualities which are beyond the control of GoPocket .

GoPocket  may at its sole discretion permit execution of orders in respect of securities, irrespective of the funds available in the Customer's account. Also agrees to abide by all the regulations and bye-laws of the Exchange as are in force pertaining to the transactions on his behalf carried out by GoPocket  and the orders placed by him on the Platform.

GoPocket  shall not be responsible for any order that is made by the Customer by mistake and every order that is entered by the Customer through the platform credentials with security code(s) shall be deemed to be a valid order for which the Customer shall be fully responsible.

Cancellation or modification of an order pursuant to the Customer’s request in that behalf is not guaranteed. The order will be cancelled or modified only if the Customer’s request/confirmation is received & it will be cancelled or modified before it is executed. Market orders are subjected to immediate execution wherever possible.

The Customer shall not be entitled to presume an order is executed, cancelled or modified until a confirmation from GoPocket  is received by the Customer. However, due to technical other factors the confirmation may not be immediately transmitted to or received by the Customer and such a delay shall not entitle the Customer to presume that the order has not been executed cancelled or modified unless and until GoPocket  has confirmed The pending orders shall be governed as per the exchange systems, after the market is closed for the day.

GoPocket  shall issue contract notes in terms of the SEBI (Brokers and Sub-Brokers) Rules and Regulations, 1992, within 24 hours of the execution of the trade. Such a contract note, if issued in physical form, shall be dispatched via courier, at the address mentioned in this agreement or at any other address specified to GoPocket  by the Customer. The Customer agrees that GoPocket  will issue the contract note in digital form via mail to the Mail ID provided by the Customer. GoPocket  shall not be responsible for the non-receipt of the trade confirmation due to any change in the correspondence address of the Customer not intimated to GoPocket  in writing. Customer is aware and should accept that it is his responsibility to review the trade confirmations, the contract notes, the bills or statements of account immediately upon their receipt as correct if the Customer does not object in writing to any of the contents of such trade confirmation/intimation within 24 hours to GoPocket .

GoPocket  may allow/disallow Customers from trading in any security or class of securities, or derivatives contracts and impose such conditions including scrip-wise conditional trading for trading as it may deem fit from time to time.

Margin

The Customer agrees and undertakes to immediately deposit with GoPocket  such cash, securities or other acceptable security, which the company may require as margin. The Customer agrees that GoPocket  shall be entitled to require the Customer to deposit a higher margin than that prescribed by the Exchange. GoPocket  shall also be entitled to require the Customer to keep permanently a margin of a value specified by the company so long as the Customer desires to avail the Online Trading Services

The Margin will not be interest bearing. GoPocket  shall have, at its sole discretion, the irrevocable right to set off a part or whole of the Margin i.e., by the way of appropriating of the relevant amount of cash or by sale or transfer of all or some of the Securities which form part of the Margin, against any dues of the Customer or of a member of the group of the Customer (for the purposes of these Terms, "Group" shall mean all the individuals, group companies, firms, entities and the people as specified in the schedule to the Member Customer Agreement) in the event of the failure of the Customer or a member of the Group to meet any of their respective obligations under these Terms.

The Customer agrees and provides authorisation to GoPocket  to determine the market value of securities placed as margin after applying a haircut that GoPocket  may deem appropriate. The Customer undertakes to monitor the market value of such securities on a continuous basis. The Customer further undertakes to replenish any shortfall in the value of the margin consequences to a fall in the market value of such securities placed as margin immediately whether or not Gopocket  intimates such shortfall.

GoPocket  may at its sole discretion prescribe the payment of Margin in the form of cash instead of or in addition to margin in form of securities. The Customer agrees to comply with the requirement of GoPocket  with regards to payment of Margin in the form of cash immediately. Without prejudice to the stock broker's other rights (including the right to refer a matter to arbitration), the stock broker shall be entitled to liquidate / close out all or any of the Customer's positions for non-payment of margins or other amount, outstanding debts, etc., and adjust the proceeds of such liquidation if any, against the Customer's liabilities / obligations. All losses and financial charges on account of such liquidation / closing-out shall be charged and borne by the Customer.

The Customer agrees to abide by the exposure limits, if any, set by the stock broker or by the Exchange or Clearing Corporation or SEBI from time to time.

The Customer is also aware that GoPocket  is required to deposit sufficient margin with the Exchange to enable all its eligible Customers to trade subject to such limits as may be imposed by the company on the basis of company's Risk perception and other factors considered relevant by GoPocket. However, there may be circumstances when the deposits made by GoPocket  with the Exchange may not be sufficient in times of extreme volatility and trading terminals may get temporarily suspended because of the cumulative effect of non-meeting of obligation by various Customers as per this agreement. In these circumstances, no Customer shall have the right to claim any damages from GoPcket  for any loss that they might incur on account of such suspension of trading.

The Customer agrees that any securities/cash placed as margin may in turn be placed as margin by GoPocket  with the Exchanges or banks or such other institutions as GoPocket  may deem fit. The Customer authorised GoPocket  to do all such deeds and things as may be necessary and expedient for placing such securities/cash with the Exchanges/Banks/Institutions as margin.

Any reference in these terms to sales or transfer of Securities by GoPocket  shall be deemed to include sale of the Securities which form part of the Margin maintained by the Customer with GoPocket . In exercise of the company's right to sell securities under the Agreement, the Customer agrees that the choice of specific securities to be sold shall be solely at the discretion of GoPocket .

Maintenance of trading account

Pay-In - The Customer agrees that all payments due to GoPocket  will be made within the specified time and in the event of any delay, The Company may refuse, at their discretion, to carry out transactions or closeout the position and the costs/losses if any, thereof shall be borne completely by the Customer. All payments made to GoPocket  shall be only from the bank account registered by the Customer and not other bank (unregistered)

Pay-Out - Notwithstanding anything contained in any other agreement or arrangement, if any, between the parties hereto, the Customer hereby authorises GoPocket  to release all payments from the trading account maintained, against specific request in this behalf.

Securities Pay-In - All delivery to be effected to GoPocket  for a trade, must be made within 24 hours from the execution of the sale order or one day before the pay-in date, whichever is earlier. Losses, if any, that may incur in the event by default in completing the delivery on the exchange by GoPocket  as a result of any delay in the delivery by the Customer, shall be borne completely by the Customer. Losses for the purposes of this clause shall include auction debits/ penalty charges, if any incurred as a result of non-delivery of securities on the settlement date on the exchange. No third party shares will be sold through GoPocket  or third party payment should be made to Sky. Customers will be solely responsible for any violation. If the Customer has sold any securities from the exchange against purchase in previous settlements, such sale shall be at the sole risk that costs and consequences thereof of the Customer.

Securities Pay-Out– GoPocket  may directly credit the demat account of the Customer with the depository participant or maintain the securities account with GoPocket  on a running account basis. Provided that if the order placed by the Customer through the GoPocket  Platform is for securities which are in the no-delivery period, such securities shall be credited to the trading account of the Customer only at the time of settlement of trades, as per the schedule of the Exchange. However, if any sum due from the Customer, GoPocket  may withhold the credit of securities to the demat account of the Customer. However, the Customer authorizes GoPocket  to withhold the securities to meet liabilities of Customer to GoPocket  under this agreement.

GoPocket  is entitled to consider any sum or money or security lying to the credit of the Customer as margin received.

Representations and warranties

The Customer hereby warrants that he/she is capable of executing the present agreement and that the terms of the present are not in contravention of any rights of any party with whom such Customer has any agreements, at any time prior to the execution of this agreement.

He/She agrees to provide and continue to provide all details about themselves as may be required by GoPocket , including but not restricted to PAN Number or Unique Identification Number (issued by SEBI), and states all details and facts represented to GoPocket  are true.

The Customer is aware and acknowledges that trading over the internet involves many uncertain factors and complex hardware, software, systems, communication lines, peripherals, etc., which are susceptible to interruptions and dislocations; and the Online Trading Service of GoPocket  may at any time be unavailable without further notice. GoPocket  and the Exchange do not make any representation or warranty that the Online Trading Service of GoPocket  will be available to the Customer at all times without any interruption. The Customer agrees that he shall not have any claim against the Exchange or GoPocket  on account of any suspension, interruption, non-availability or malfunctioning of the Platform of GoPocket  or the Exchange's service or systems for any reason whatsoever.

GoPocket  states that it has complied and will regularly comply and if not with all statutory and regulatory directions to offer the Internet Trading services through the GoPocket  Platform and for dealing in cash and derivatives segment of the exchange.

The Customer warrants that all or any of the securities deposited by him with GoPocket  in respect of margin requirements or otherwise, are owned by him and the title thereof is clear and free of encumbrances.

The Customer agrees to indemnify and hold GoPocket  harmless against any loss that may be suffered by it, its customers or a third party or any action initiated by a third party which results in improper use of user credentials by the Customer.

The Customer hereby confirms and warrants that the Customer authorises GoPocket  to take all such steps on the Customer’s behalf as may require for provisions or to complete any transactions entered via or with GoPocket  or executed by Company on behalf of the Customer. However, nothing herein shall oblige GoPocket  to take such steps.

Fees and brokerage

The Customer agrees to pay GoPocket  any brokerage, commission, fees, service tax and other taxes and transaction charges as agreed upon and due from time to time, as applied to such Customer's account, transactions, and trading ledger by GoPocket , for the services that the Customer receives.

All fees, brokerage, and charges on GoPocket 's platform are subjected to change from time to time, subjected to comply with rules prescribed by the Exchanges and SEBI, at GoPocket 's discretion, with due notification to the Customer. Each time there is any change with respect to fees, charges, and brokerage, GoPocket  would notify all Customers with email & SMS to their registered means of contact with all details, along with the date of such changes being effective.

An updated schedule of charges, brokerage, fees, towards applicable services provided by GoPocket  along with taxes and other mandatory transaction charges is made available in here.

Investment or any other advice

The Customer agrees that none of the services available on the GoPocket  Platform shall amount to investment advice on the part of GoPocket . The Customer agrees that in the event of GoPocket  or any employee or officials, providing any information, recommendation or advice to the Customer, the Customer may act upon the same at the sole risk and cost of the Customer, and GoPocket  shall not be liable or responsible for the same.

GoPocket , and its officers, directors, partners, employees, agents and affiliates will have no liability with respect to any investment decisions or transactions of the Customer.

Programmes and Initiatives

GoPocket  may from time to time have programmes to promote engagement and education among Users. GoPocket  may run initiative(s) where Users participating successfully shall be awarded through more features, recognition or any other awards decided by GoPocket  subject to the terms of the programme. Similarly, Company encourages Users to refer their friends and family to begin investing with GoPocket . In all such cases, GoPocket  reserves the absolute right to change, withdraw, modify or suspend a part of or an entire programme / initiative, without any prior notice to any such User. GoPocket ’s decision on any condition of how any such initiative or programme shall operate would be final.

Miscellaneous

GoPocket  does not warrant that the service will be uninterrupted or error-free. The service is provided in, "as is" and "as available" basis without warranties of any kind, either express or implied, including, without limitation, those of merchantability and fitness for a particular purpose. The Customer agrees that GoPocket  shall not be held responsible for delays in transmission of orders due to breakdown of the system or failure of communication facilities either due to the fault of the systems of GoPocket  or the Exchanges or any other delay beyond

the reasonable control of the Company due to breakdown or failure of communication facilities. GoPocket  will not be held responsible for any unethical, illegal acts performed by the Users and the action of users in their own responsibility.

All modifications to this Agreement shall be made solely at the discretion of GoPocket  and shall be intimated to the Customer by a suitable modification to the terms and conditions or other applicable section on the GoPocket  Platform.

You agree & confirm that if your mobile number is registered in the Do Not Disturb (“DND”) list of Telecom Regulatory Authority of India (“TRAI”), You may not receive any SMS from GoPocket . You shall take steps to deregister from DND list and shall not hold GoPocket  liable for the non-receipt of SMS in the interim period.

Except as provided above, there are no other warranties, conditions or other terms and conditions, expressed statutory or otherwise, and all such terms and conditions are hereby excluded to the maximum extent permitted by law.

In the event of any one or more of the provisions contained in this Agreement becoming invalid, illegal or unenforceable in any respect under any law for the time being in force, the validity, legality and enforceability of the remaining provisions contained herein shall not in any way be prejudiced or affected thereto.

Limitation of liability

In no event shall GoPocket , nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of the GoPocket  Platform, whether such liability is under contract. The Company, including its officers, directors and employees shall not be held liable for any direct or indirect, consequential or special liability arising out of or in any way related to your use of the GoPocket  Platform.

Indemnity

The Customer hereby indemnify to the fullest extent GoPocket  and its officers, directors, employees and agents from and against all liabilities, costs, demands, causes of action, damages and expenses arising in any way or related to:

• Customer’s use or misuse of the Services / app / website;
• Any violation by Customer of these Terms or applicable laws;
• Any breach of the representations, warranties, and covenants made by the Customer herein;
• Any act, neglect, misconduct or fraud on Customer’s part;
• Sharing and or disclosing the information disclosed hereunder by the Customer

In the event of death or insolvency of the Customer, winding up or liquidation, or their otherwise incapable of receiving and paying or delivering /transferring securities which the Customer has ordered to be bought or sold, GoPocket  may close out the transaction of the Customer and the Customer or his legal representative shall be liable for any losses, costs and be entitled to any surplus which may result therefrom.

The Customer is aware that authentication technologies and strict security measures are required for internet trading through an order routed system and undertake to ensure that the password of the Customer and/or their authorised representatives are not revealed to any third party.

The Customer also agrees to indemnify GoPocket  from any loss, injury, claim or any action instituted against GoPocket  arising from the misuse of the credentials by any party.

GoPocket  reserves the right, at Customer’s expense, to assume the exclusive defence and control of any matter for which Customer is required to indemnify the company, including rights to settle, and agrees to cooperate with GoPocket ’s defence and settlement of these claims. We also use reasonable efforts to notify the Customer of any claim, action, or proceedings brought by a third party that is subjected to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of these Terms.

Force Majeure

GoPocket  shall not be responsible for delay or default in the performance of their obligations due to contingencies beyond their control, such as (including but not limited to) losses caused directly or indirectly by exchange or market rulings, suspension of trading, fire, flood, civil commotion, earthquake, war, strikes, failure of the systems, failure of the internet links or government / regulatory action.

Initial Public Offer and Application/Bidding for Initial Public Offer

You/We understand and acknowledge that all applications and biddings for Initial Public Offer (“IPO”) shall be made through Applications Supported by Blocked Amount (“ASBA”). You/We shall provide an authorization to the Self-Certified Syndicate Bank (“SCSB”) to block the application money in your bank account, for applying /bidding for IPO. You have read all terms/conditions laid down by SEBI from time to time while applying through ASBA. You hereby understand and accept that the ASBA route of applying/bidding for the IPO is being provided by the company having the IPO in affiliation with the affiliated bank. You hereby agree that under the ASBA route, you will be able to bid at cut off rate as well as within the prescribed price band and you will be able to bid for an amount as applicable from time to time. You hereby understand that under the ASBA route, you will be able to revise as well as withdraw our bid during the bidding period.

Retail individual investors can only withdraw ASBA bids. During the bidding period You/We can approach the same bank to which You had submitted the ASBA and request for withdrawal through a duly signed letter citing your application number, while, post the bid closure period, You may send withdrawal request to the registrar to the issue before the finalization of basis of allotment, who will cancel the bid and instruct SCSB to unblock the application money in the bank account after the finalization of basis of allotment. However, non-retail investors i.e. qualified institutional buyers and non-institutional investors are not eligible to withdraw their bids at any time.

You/We hereby authorize the company having an IPO to instruct the affiliated bank to block your/our bank account maintained for the purpose of executing transactions in respect of, with the full amount of the bid application. In case of upward revision additional lien will be marked to the extent of incremental amount, however in case of downward revision of bid differential money blocked earlier will not be released. Such an amount if any will be released after allotment.The amount so blocked will be debited from the said bank account only at the time of allotment.

Until allotment, the amount will remain blocked in the said bank account and that the blocked amount will not be available for use and it will be released after allotment, to the extent of unsuccessful allotment.

You hereby undertake that you’ve read the terms & conditions of the company having IPO, fully understand the risks involved, and are the eligible bidder as per the applicable provisions of the SEBI / Exchanges.

Intellectual Property Rights

Other than the content the Customer owns, under these Terms, GoPocket  and/or its licensors own all the intellectual property rights and materials contained in the GoPocket  Platform.

The Customer agrees not to remove, obscure, or alter the GoPocket  Platform’s or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the app / website / Service. Except as expressly authorised by Gopocket , Customer agrees not to sell, licence, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the materials. The Gopocket  Platform reserves all rights not expressly granted under these Terms.

Termination

GoPocket  may remove, restrict, cancel or suspend access to and/or use of the Service and any part of it, if GoPocket  considers (in the sole discretion of GoPocket ) that the Customer has violated any of these Terms. The Customer agrees that any termination of access to use GoPocket  Platform he/she may have or portion thereof may be affected without prior notice, and agree that GoPocket  will not be liable to or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These are in addition to other remedies GoPocket  may have under law or in equity. Upon termination for any reason, the Customer agrees to immediately stop using the GoPocket  Platform / Service.

The Customer may also terminate these Terms with GoPocket  by ceasing to access the Service, deleting all copies of the Service or part thereof within Customer’s control. Termination shall not affect any rights or remedies, which have accrued up to the time of termination. Such termination request can only be initiated when:

• The portfolio value of the User is Zero, &/or
• There are no money-due to GoPocket  from the User.

The Customer understands that GoPocket  & its Platform are subjected to operate under various guidelines from the regulatory / government agencies beyond these Terms & Conditions, its privacy policy, and the rest; hence the termination of usage of the account might not necessarily result in the deletion of personal information and data provided by the Customer to GoPocket .

Refund Policy

The Customer may place a refund request with the Customer support team along with the payment’s details like the Card / Bank Account Number, Transaction Number, etc. and confirmation from the banking partner with respect to receipt of such payment.

Once the Trading and Demat account is opened any payments made thereafter will be credited towards the Customer’s account and there shall be no refunds. To withdraw any amount from account, the Customer may place withdrawal request through the GoPocket  Platform only

Note: The completion of the refund procedure is subjected to agencies such as banks, payment gateways.

Investor Redressal Mechanism

Investor Satisfaction being of utmost importance, for which necessary mechanisms and systems are in place. All the investor grievances are monitored and redressed by the Compliance Officer of the Company who reports directly to the Board of Directors and this essentially takes

Care of the necessary escalation in case of any long pending and serious compliant, otherwise the same are taken care of by the Compliance Officer with the support of the Compliance team. The Customers can email their grievances to compliance@GoPocket .in, which is displayed on our website and the same also mentioned on the contract notes and other correspondence if any sent to the Customer from time to time. All the mails received are duly monitored and redressed by the Compliance Officer. The register of grievances is centrally maintained for better control and monitoring. Thus the grievances received in writing, mail, verbally, etc. are centrally monitored and redressed and recorded with all the necessary steps taken for solution of the same. Proper analysis is undertaken to analyse the nature of complaints received, pattern of complaints and concentration if any at a particular location, so that every effort is taken to remove the root cause of grievance by the Customer. Periodic visits and inspections are undertaken for all the branches and authorised partners to get the feedback of Customers on issues. Depending on the feedback received, necessary corrective steps are renovated into the system. For ensuring that the funds received from the particular Customers are properly accounted for, no cheques and cash are collected, at various locations or at the Head Office where centralized accounting is maintained, by which it is ensured that the funds are credited to the account of the correct Customer and also from the particular accounts mentioned in the Customer account master in the Back office software maintained centrally. No other separate software is maintained for maintaining Customer account details. Thus every attempt is made to solve the grievances/problems of the Customers in order to satisfy and introduce systematic changes in processes so that such instances are avoided.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the Arbitration and Conciliation Act 1996, or such similar laws of India, which are not in conflict with each other. Such shall be subjected to the exclusive jurisdiction of the competent courts of Coimbatore, India